I worked for a store several years ago that sold computers. This elderly lady came in and bought one. She really had no idea how to use one or even what she was going to do with it. She took it home and got it hooked up. I really don’t know how she hooked it [...] Read more »
Using common sense when calling the heldesk!
On a previous job I had, a person called in for help with her computer. Most people realize that when needing help with their computer, you should in front of the computer when calling. Now I know some people are busy and will be doing other things while waiting for the helpdesk to answer the [...] Read more »
Tips for Avoiding Viruses
Here is a brief post about avoiding viruses! I spend a large portion of my days doing remote tech support and probably the most common issues or problems are Viruses, Spyware, Trojans, and other malicious codes on users PCs. Read more »
What is Phishing? How do I Avoid being Scammed?
What is phishing? Phishing is an attempt to steal information like passwords, bank account numbers, and other personal information by pretending to be something you are familiar with and trust. Some people never think twice about providing this information when asked. I am going to give some examples of phishing attempts, show you what to [...] Read more »